Ace33 Privacy Policy – How We Protect Your Information
This page sets out transparently how ace33 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to keeping your privacy intact throughout your time on the platform.
1. Information We Collect
When you register or use the ace33 platform, we collect several categories of information to ensure our services run smoothly and securely.
Username, password (stored in encrypted form), email address, phone number, and profile details you provide when registering your ace33 account.
Device type, operating system, browser type, IP address, and other technical information collected automatically when you access our platform.
Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR) via supported payment methods. We do not store full card details — any sensitive data is handled by secure third-party payment processors.
Records of in-platform activity including games played, bets placed, active session times, and pages visited, for service improvement purposes.
2. How We Use Your Information
Information collected by ace33 is used solely for legitimate purposes directly related to providing our services. We do not use your data for any other purpose without your consent.
- Verifying your identity and keeping your account secure.
- Processing deposits, withdrawals, and all financial transactions in MYR.
- Improving the functionality and performance of the ace33 platform based on usage patterns.
- Sending important notifications related to your account, transactions, or service updates.
- Complying with applicable laws and regulations in Malaysia.
- Preventing fraud, account misuse, and activities that violate platform policies.
3. Cookies & Tracking
Ace33 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us identify login sessions, save user preferences, and monitor the platform's technical performance.
We use two types of cookies: essential cookies required for the platform to function properly, and analytics cookies that help us understand how users interact with the platform. Analytics cookies do not store any personally identifiable information.
You can manage or delete cookies through your browser settings. However, certain platform features may not function properly if essential cookies are disabled.
Types of Cookies Used
- Session Cookies — Keeps you logged in.
- Preference Cookies — Saves your language and display settings.
- Analytics Cookies — Monitors platform performance and usage.
- Security Cookies — Detects suspicious activity.
4. Data Storage, Security & Third-Party Sharing
All ace33 user data is stored on servers protected with SSL encryption. We apply strict access controls to ensure that only authorised personnel can access user data, and only for legitimate operational purposes.
Ace33 does not sell personal user information to any third party. Information may only be shared in the following limited circumstances:
- Payment processors required to complete your MYR deposit and withdrawal transactions.
- Relevant authorities where required by Malaysian law or a valid court order.
- Technical service providers that assist with platform operations, subject to confidentiality agreements.
User data is retained for as long as your account remains active or as required to meet our legal obligations. Once an account is permanently closed, data that is no longer needed will be deleted in accordance with our retention schedule.
5. User Rights & How to Contact Us
As an ace33 user, you have the following rights regarding the personal information we hold about you:
Request a copy of the personal information we hold about you.
Request corrections to information that is inaccurate or incomplete.
Request deletion of your data under circumstances permitted by law.
Contact ace33 Support Team
To submit any request relating to your personal data, or if you have questions about this privacy policy, please contact our support team through the ace33 platform after logging in.
You may also refer to FAQ section for more information on how we handle user data.
We will endeavour to respond to all enquiries within a reasonable timeframe. Any changes to this privacy policy will be communicated via a notice on the ace33 site, and continued use of the platform after such changes constitutes acceptance of the updated terms.
Your Privacy Is Safe at ace33 — Get Started with Confidence
Ace33 is built with data security as a top priority. Register an account today and enjoy a safe, transparent Sports Betting and casino experience — fully available in Bahasa Melayu.